Frequently Asked Questions

Here you can find any possible answer to your questions.

General

Selling your device is very easy on our portal. Log on to https://getinstacash.com.my/

  1. Select the device name from the list
  2. Answer questions & Calculate the resale value of the phone
  3. Once the resale value is calculated, you can add to cart & checkout
  4. Use the Mobile number & OTP to login to access your cart.
  5. Enter pickup address, payment mode to complete the process

The price of the device depends upon the current condition plus market value of the phone. We quote the best price of the phone after diagnosing it with our intelligent algorithm.

Yes, there is a minimalistic logistic fees that gets applied to your order, which you have to pay to our logistics partner.

It may happen when the selected condition and the present condition of the phone doesn’t match. This results in variation in the price of the device. Select the actual condition of the phone while answering the questions to get the best quote for your phone. Feel free to call us +603-6527 3417 in case of any difficulty.

Usually, it doesn’t happen, it may happen due to traffic Jam or in some exceptional cases.
But, don’t worry, we will update you with the real time pickup status. If you find any difficulty, get in touch with our customer support on +603-6527 3417 and share your contact details with us.

This may lead to the price variation. Our executive during pickup, checks your phone and if a variation is observed, the phone is diagnosed again and you get a new quote in the reference of the present condition of the phone. And after your approval, we will pay you the re-quoted amount instantly.

Yes, we do buy the international and locked phones, Please select condition locked under "Phone Lock (Sim Lock/ Network Lock/ Passcode/ iCloud and Samsung Account/ Google Account Lock)" while getting price quote.

Once a phone is sold to us, we run data-wipe and sell the devices to dealers/retailers/distributors so that they can be further sold to customers looking to buy second-hand devices.

All the tests that we do are listed here:

We try to get the pickup done within next 24 hours after placing the order.

You will be paid instantly by our pickup person as per your chosen payment method either it is cash or bank transfer.

Once the order is completed and the amount is paid then the handset will be InstaCash responsibility.

Yes, you can reschedule the pickup if there is an unforeseen circumstance. However request you to please be available at the scheduled time.

No, You can not change the mode of payment once the order is out for pickup.

Currently, we are serving in Shah Alam, Cheras, Petaling Jaya, Puchong, Subang Jaya, Kuala Lumpur, Setapak, Ampang. We are expanding our service in most of the cities very soon.

You can call us +603-6527 3417 in our operation hours on Monday to Saturday are from 10am to 7pm. In any case reach us at @support@getinstacash.com.my We will try our best to solve your query.

We buy almost all handsets, please find a list of handsets on our website we buy.

No, we are currently dealing with the handsets only.

No, The pickup person will come to your doorstep for pickup.

No, We only buy handsets. Do not Sell them.

In case the item, which you’ve listed as working, is not working at the time of pick up, you will be offered an alternate option based on phone condition. You can sell your product for an alternate price quote. If your product doesn’t fall in any of those options, you have to re-evaluate your product on InstaCash website or app and follow the process again.

Yes, you can get the status update of your order by login into https://getinstacash.com.my (MY ORDERS - top right corner)

Of course, we’ll buy it from you. Though, it may lead to some reduction in your final cash amount, which you will receive by us.

Once a phone is sold to us, we run data-wipe and sell the devices to dealers/retailers/distributors so that they can be further sold to customers looking to buy second-hand devices.

Yes, we take dead mobiles as well.

We have multi-payment options available to pay you as per your convenience like Paytm, NEFT, IMPs etc which you can choose while placing your order.

We recommend you to delete all the personal data and also to remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because, before going ahead with any further procedure, we make sure that our technical expert has wiped out all the available data from the device.

No, as Its necessary to have to keep InstaCash phone on your phone to complete the pickup process and credit final payment to you. We recommend that you don't format the phone until you receive the payment. Once payment is done, you can format the phone and hand over the phone to InstaCash executive.